Even on Antartica they had me stalked by the expedition team leader. Imagine being in the middle of nowhere, so you have to rely on your team to survive. The company arranging logistics “Polar Explorers” is just annoying to you. Keith Heger was even showing off how much “they” had told him about my personal life. And I mean personal life, so things friends did not know about me. The guy was proud he was able to work with CIA to stalk someone like me. He even met prince Albert (just a few minutes)! For someone like Keith or Polar Explorers this is more important than a paying customer. They do not care about human rights or customer rights. It’s the CIA throwing money at them: look we are 007!
And no, the company does not have a proper process for dealing with complaints.